Synch Incidents
Synch Incidents is a powerful, mission-driven Incident and incident management system designed for seamless coordination of geographically dispersed teams. By integrating real-time communication, location-based Incident assignments, optimized advanced CAD system, Incident assignment based on proximity, status-based workflow transitions, Synch Incidents transforms how organizations assign, track, and manage field operations—enhancing efficiency, response times, and collaboration.
The Synch Incidents manager key features are:
1. Real-Time Incidents & Incidents Management
- Create, assign, update and monitor Incidents instantly.
- Assign users dynamically based on proximity.
- View real-time status updates for all Incidents and assignees.
2. Incidents Collaboration & Communication
- Integrated Push-to-Talk (PTT), chat, video, splash messaging, enable instant communication for incident assignees.
- Automated splash alerts notify users of assigned Incidents.
- Dedicated Incident groups streamline coordination and execution.
3. Location-Based Incidents’ Allocation
- Smart dispatching ensures Incidents are assigned based on distance and availability.
- Map-based interface provides full visibility of field teams and Incidents’ locations.
- Dotted-line Incident-user connection, and smart badges, provide clear tracking of assignments.
4. Customizable Workflows & Automation
- Admins can define Incident types and workflows specific to organizational needs.
- Custom status updates (e.g., “On My Way,” “On Location”) improve tracking.
5. Full API & System Integration
- Seamlessly integrate with third-party systems for automated Incident creation and assignments.
- Import/export Incident data for external analytics and reporting.
- Enable cross-platform collaboration and external system interaction.
6. Optimized for Deskless & Mobile Workers
- Intuitive mobile interface for field workers to accept and update Incidents on the go.
- Direct navigation integration enables quick routing to Incident locations.
- Mobile notifications ensure that urgent assignments are received instantly.
For Dispatchers
- Quick Incident Creation: Generate Incidents with detailed information in just a few clicks.
- Dynamic Incident Assignment: Assign users based on proximity and availability.
- Complete Incident Control: Edit Incidents, monitor status updates, view Incidents log and add internal notes, and reassign if needed.
- Boosted situational awareness – with split CAD screens. View maps, statuses, Incidents, and communications simultaneously for optimized divided attention and faster response times.
- PTT & Chat Integration: Stay in constant communication with field workers.
For Field Workers
- Incident Notifications: Receive instant splash alerts for new assignments.
- Built-in Navigation: Click “Accept & Navigate” for instant GPS directions.
- Incident Acceptance & Status Updates: Update Incident progress with one tap.
- Seamless Team-Incident Collaboration: Use Incident-specific group chat and PTT for communication.